1. Who We Are
This website is operated by FraFri Adventure Escapes, a tour company based in Moivaro, Arusha, Tanzania (P.O. Box 15225). In this policy, "we", "us" and "our" mean FraFri Adventure Escapes.
We respect your privacy and only use your personal information to help you plan and enjoy your trip.
2. Information We Collect
We collect information that you give us directly, for example when you complete an enquiry form, send us an email or message us on WhatsApp. This may include:
- Your name, email address, phone or WhatsApp number and country
- Travel dates, group size, the experiences you are interested in and any other details you share
- Passport details, dates of birth, dietary needs or health information that you choose to give us when booking, where needed to arrange your trip
When you use our website, basic technical information such as your browser type, device and pages visited may be collected through cookies and similar tools.
3. How We Use Your Information
We use your information to:
- Reply to your enquiries and prepare quotes and itineraries
- Book and manage your trip, including accommodation, park permits, flights and transfers
- Contact you about your booking before, during and after your trip
- Improve our website and services
- Meet our legal and accounting obligations
We will only send you marketing messages if you have agreed to receive them, and you can opt out at any time.
4. Sharing Your Information
We do not sell your personal information. We only share it where needed to deliver your trip, for example with lodges, hotels, airlines, park authorities and local partners, or where required by law.
Some of our partners and service providers may be located outside Tanzania. We take reasonable steps to make sure your information is handled securely.
5. Cookies
Our website may use cookies to make it work properly, remember your preferences and help us understand how visitors use the site. You can control or delete cookies through your browser settings. Some parts of the website may not work as intended if cookies are disabled.
6. How Long We Keep Your Information
We keep your information only for as long as needed for the purposes described in this policy, including to meet legal, accounting and reporting requirements. Enquiries that do not lead to a booking are deleted when they are no longer needed.
7. Keeping Your Information Safe
We use reasonable technical and organisational measures to protect your personal information from loss, misuse and unauthorised access. No method of sending information over the internet is completely secure, so please avoid sending sensitive documents unless we request them.
8. Your Rights
Depending on where you live, you may have the right to access, correct or delete the personal information we hold about you, to object to or restrict how we use it, and to withdraw your consent. To make a request, please contact us using the details below.
9. Third Party Websites
Our website may link to other websites, such as social media or WhatsApp. We are not responsible for the privacy practices of those websites, and we encourage you to read their privacy policies.
10. Changes to This Policy
We may update this policy from time to time. The latest version will always be available on this page, with the date it was last updated.
11. Contact Us
If you have any questions about this policy or how we use your information, please contact FraFri Adventure Escapes, Moivaro, Arusha, Tanzania, P.O. Box 15225, by email at frafriadventureescapes@gmail.com or by phone or WhatsApp at +255 781 801 376.