1. About These Terms
These terms apply to all trips booked with FraFri Adventure Escapes, Moivaro, Arusha, Tanzania. Your written quote and booking confirmation form part of your agreement with us. If anything in your booking confirmation differs from these terms, your booking confirmation applies.
2. Quotes and Prices
Prices on our website are a guide, shown in US dollars per person unless stated otherwise, and are based on the number of travellers and the season. Your final price is the one in your written quote.
Prices can change because of government taxes, park fees, fuel costs or currency changes outside our control. If this happens before your trip is fully paid, we will inform you before any change is applied.
3. Booking and Payment
Your booking is confirmed once you have accepted your quote and paid the deposit stated in it. The remaining balance must be paid by the date shown in your booking confirmation, usually before your trip starts.
If the balance is not received by the due date, we may treat the booking as cancelled by you and apply the cancellation charges below. Bank or payment fees are the responsibility of the traveller unless agreed otherwise.
4. What Is Included
Each trip includes the services listed under "Included" in your itinerary and quote. Anything not listed, such as international flights, visas, travel insurance, drinks, personal items and tips, is not included.
5. Changes by You
If you would like to change your trip after booking, please contact us as early as possible. We will do our best to help, but changes depend on availability and may involve extra costs charged by lodges, airlines or park authorities.
6. Cancellation by You
If you need to cancel, please tell us in writing by email. Cancellation charges depend on how close to the start date you cancel and on the conditions of the lodges, airlines and other suppliers in your trip. The charges that apply to your booking are set out in your quote and booking confirmation.
We strongly recommend travel insurance that covers cancellation, so you are protected if you have to cancel for reasons outside your control.
7. Changes or Cancellation by Us
Sometimes we may need to change your trip, for example because of weather, road conditions, park regulations or the availability of lodges. Where possible, we will offer an alternative of similar standard. If we must cancel your trip before departure for reasons within our control, you may choose an alternative trip or a refund of the money you have paid us.
8. Travel Documents and Health
You are responsible for having a valid passport, visa, any required vaccination certificates and travel insurance. Please follow the advice of your doctor before travelling. For Kilimanjaro climbs, you must be in good health and tell us about any medical conditions before booking.
9. Travel Insurance
Travel insurance is strongly recommended for all trips and should cover medical treatment, emergency evacuation, cancellation and loss of belongings. For Kilimanjaro climbs, your policy must cover trekking up to 6,000 metres.
10. Safety and Conduct
For your safety, please follow the instructions of your guide at all times, especially in national parks and on the mountain. Guides may change plans or end an activity if they believe there is a safety risk. We may refuse to continue a trip for anyone whose behaviour puts themselves or others at risk.
11. Wildlife and Activities
Wildlife sightings, river crossings and weather can never be guaranteed. Summit success on Kilimanjaro depends on your health, fitness and the conditions on the day.
12. Our Responsibility
We take care to choose reliable partners and to deliver the services in your itinerary. We are not responsible for events beyond our reasonable control, such as extreme weather, natural disasters, strikes, government actions or flight delays, or for the actions of third parties not acting on our behalf.
13. Complaints
If something is not right during your trip, please tell your guide or contact us straight away so we can try to fix it. If you remain unhappy, please contact us in writing within 30 days of the end of your trip.
14. Contact Us
FraFri Adventure Escapes, Moivaro, Arusha, Tanzania, P.O. Box 15225. Email frafriadventureescapes@gmail.com, phone or WhatsApp +255 781 801 376.